Privacy Policy

Overview

This Privacy Policy applies to personal information collected through the Spix website, hosted dashboard, developer tools, APIs, support interactions, and communications services.

Our services are built for businesses and operators. If you use Spix on behalf of an organization, that organization may control the account and the data processed in it.

Information We Collect

The information we collect depends on how you interact with Spix, which features you use, and what data you choose to submit.

• Account and profile information, such as name, email address, company name, billing profile details, and account status.
• Service configuration and communications data, such as playbooks, phone numbers, inboxes, contact records, webhook settings, message bodies, recordings, transcripts, and attachments processed through the service.
• Usage and diagnostic information, such as IP address, browser type, device information, pages viewed, clicks, timestamps, referrer data, error data, and support history.
• Marketing and attribution information, such as UTM parameters, referral sources, and analytics events generated from your use of the website.

How We Use Information

We use personal information to operate, secure, support, and improve Spix and to communicate with users and customers.

• Provide and maintain the website, dashboard, CLI, API, and communications features.
• Authenticate users, provision services, process transactions, and manage billing.
• Detect abuse, investigate incidents, enforce our policies, and comply with law.
• Measure product usage, analyze marketing performance, and improve site content, onboarding, and product quality.
• Respond to support requests, service messages, legal inquiries, and operational notices.

How We Share Information

We share information only as needed to run the service, support customers, comply with law, or protect rights and safety.

• With infrastructure and service providers that help us host, secure, monitor, bill, analyze, and support the service.
• With telecom, messaging, email, speech, transcription, or other communications providers needed to route or process your traffic.
• With professional advisors, auditors, insurers, or transaction counterparties where reasonably necessary.
• With regulators, law enforcement, courts, or other third parties when required by law or when necessary to investigate abuse, fraud, or security issues.

Communications Content and Customer-Controlled Data

Customers may submit or process personal information about their own end users through Spix, including contact details, call recordings, transcripts, SMS content, email content, and workflow metadata.

In those cases, the customer controls the instructions and the legal basis for that processing, and the customer is responsible for having the appropriate rights, notices, and permissions before using Spix with that data.

Cookies, Analytics, and Site Measurement

We use cookies and similar technologies on the website for site delivery, analytics, and attribution. We also use PostHog to understand page views, clicks, usage paths, site errors, and heatmap-style interaction trends.

For more detail, see our Cookie Policy.

Retention

We retain information for as long as reasonably necessary to provide the services, maintain security, satisfy legal or accounting obligations, resolve disputes, and enforce our agreements.

Retention periods vary based on the type of data, the product features used, customer settings, contractual commitments, and applicable law.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No service is completely secure, and you are responsible for safeguarding your own credentials, endpoints, and downstream systems.

Your Choices and Rights

Depending on where you live and how you use Spix, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information, or to object to certain processing.

You may also opt out of marketing communications from us using the unsubscribe link in those messages. Channel-specific opt-outs you send to a customer using Spix are governed by that customer and the rules that apply to that communication.

• You can control many cookies through your browser settings and browser extensions.
• You can send privacy requests or questions to [email protected] with "Privacy Request" in the subject line.
• We may need to verify your identity or authority before acting on a request.

International Use

Spix may store or process information in the United States or other countries where we or our service providers operate. By using Spix, you understand that information may be transferred to jurisdictions that may have different data protection rules than your home jurisdiction.

Children

Spix is not directed to children, and we do not knowingly collect personal information from children under 13 through the website or services. If you believe a child has provided information to us, contact [email protected].

Changes and Contact

We may update this Privacy Policy from time to time. If we make material changes, we may post an updated effective date or additional notice where appropriate.

Questions about this Privacy Policy can be sent to [email protected].